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Free Worldwide Shipping
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Easy returns and refunds
Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kpop Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kpopmerchandise.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
35 reviews
97.1% of buyers enjoyed this product!
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really comfortable, the fabric is thick, so its very warm, came on 2 months to the south of Brazil, loved the store and the hoodie
Beautiful, so the delay to arrive, but is the office of Brazil, got a larger and was good
17 days arrived very quick, thanks
The store sent the order quickly. But delive ry to Kiev take months. Hoody warm, the office. In life-brighter than the photo, предоставленых store. But I am happy. Picture Quality-good. Very nice body. I took the XL, it to be free. So all the right size. Table-are recommended.
fast enough jersey arrived: якутию 2,5 week. sintepon lining, outer fabric type cotton (but it is not accurate). looks lovely. then the cost for your
chegou no prazo, achei pequena mas ta bom.
tecido bom e macio,as escritas são plastificadas,eu amei,tamanho M
Tecido fofo e confortável . Entrega dentro do prazo .
even the take long reach Nicaragua free shipping figment is perfect condition and quality Is excellent. 100% recommended.
great, i got 19 years, 1,54 and weight 52 kg, bought size m, came perfect. comfortable, very warm nice! de optimal quality, comes from the way that are na propaganda, valley the feather.
soft cool blouse! the skin delicate nice material, carefully tailored, all super. ~ satisfied i
accurate description. the right size. although style loose, less, feel too-slightly larger. material is very nice. thanks to store, дошло quickly.
goods not прийшов, більше замовляти і раджу you will not exactly продавця цього in. not мені гроші ніхто turning.
It looks great but I think the large size should be larger
I don't like the material.
arrived muuuito fast! liked model, but stayed large oversleeps (notwithstanding have order the smaller size) ksksk.-thank you ^ ^
all like the picture less shipping month. material is poor
Perfect
thnx ^ ^
very like, warm, rich color, jersey. warm and comfortable, came to size. отслеживалось all, goods in a month пришёл курскую area
thinner and shorter думала than i, but i still satisfied. заказала 16.03, 05.04 came
quality is itself, polyester mesh, looks like, if pellets will soon. i have size s заказала m sweatshirt effect is good
fabric's cotton very fluffy and warm, arrived in 1 month and 17 days here no brazil, letters highlighted in perfect condition, color as the picture, i loved now'll floor whole exo (*-*)/
thank you, cool baby
be demorará But arrive perfect
loved, very lovely and comfortable, servil perfectly in me and arrived in 45 days and still won the refund
color as picture the store i испортила color camera. gate and trim to process, смотрелось to better (as you see in the picture) so all perfect!
blouse приблизно прийшла днів 16. real розмір m m. synthetic, але приємна тіла up, heat. шви рівні, not стирчать thread. -- напис tse sticker, після буде що прання. замовляла сестрі, exactly їй сподобається) пришёл about it within 16 days. our match m m. synthetic, nice but to the body. straight stitching, thread not stick. -- lettering sticker will after washing, do not know. заказывала sister, will be satisfied with exactly baby) delivered was it in about 16 days. it's really m. synthetics, but comfortable and soft. inscription is a sticker, i don't know, after will happen what washing. for my sister ordered was it, it like'll she)
I really loved it! İt’s very soft and the color is gorgeous! Thanks I really advise it
Cute and warm
all good, but not beautiful vorotnichek sewn
it fits perfectly! inside is soft.
goods of the holidays шёл delay, следил protection and extended store but the shipping, satisfied overall i. took height and weight 60 170 size xl to feel comfortable and convenient. pretty sweatshirt itself is qualitative, given its price especially, warm and comfortable, nowhere thread stick up, straight all seams. and recommend seller.
satisfied very, looks like, as the photos. it later планировалось than, therefore to open a dispute. high quality soft sweater, single wear. satisfied very: 3
excellent sweatshirt, very like дочке