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Free Worldwide Shipping
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Easy returns and refunds
Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kpop Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kpopmerchandise.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
38 reviews
97.4% of buyers enjoyed this product!
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came direitinho except one descostura no pocket but nothing too, the cloth is good and not take long arrive after came to the brazil.
warm enough, to the size as. soft and comfortable feeling. store received gift badge. thank you.
Посылка пришла за 12 дней. Брала свой размер L, но взяла бы M, потому что толстовка длинная и свободно сидит. А так вещь тёплая, материал приятный и мягкий.
J'adore
Gostei, mas se você pedir L vai ficar muito grande, o ideal seria médio
-where кое thread neat and slightly. satisfied purchase, неплохое quality. непонятная synthetic fabric. comfortable feel
25 days arrived gift thank in
follows the description perfect size. great fabric, light and warm, easy loading, comfortable, not cause irritation in fur.
very like sweatshirt,-should order was only smaller one. but still satisfied.
It dress perfectly and is very warm. The product came very fast. And thank you for the gift.
the coat is very comfortable, valley the purchase.
he arrived well fast up, thought ia take more, but led only one month. equals the photo, cute, cuddly and warm. not came with no defect, but the bottom age jin. even so'll wear kkkkkkkkk is slightly bigger than i waited but stayed cute
i'm very satisfied))) very fast delivery)) thanks to store)))
in march 18 jacket заказала волгоградскую area, came and more отслеживанию for april 4, but отдали via the 10 only. material feel, thread not stick up, мятая slightly, but overall satisfied. gift приложили badge. wild i happy! заказала. excellent подошли sleeve, and here length slightly big, but it is not scary, looks like a grade. recommend общалась not the store.
muito bom or produto. o tecido tem uma qualidade excellent. recomendo.
is well toasty, the print is not the best but valley the price. still came one buttons toast loved!
to your, заказывала m. if want to висело slightly, your size can take. if not, can and smaller. пришёл чанелем badge, сюмином's though. but it is not scary) quality is good
ошиблась slightly slightly with me and i like but still is large
otima qualidade, chegou brinde do not prazo and veio luhan recomendo
goods come quickly, 19 days заняла московской area shipping to description was very accurate, more size брала material pleasant, warm quite hobie badge bracelet and come gift: s
fit all. satisfied order. delivered order less than a month.
Despite some problems, the store was extremely attentive and the problem was resolved successfully. I recommend. And the product is of high quality, great sewing, warms well and the fabric is soft, the print is beautiful. Thanks you so much
handles only come from a long and cuffs white a bit of pressure from slivers hard
The fabric is good and pleasant to the body, the threads do not stick out, at its price is very good and quality option, came faster than expected.Size was not a problem. looks better than the picture.Advise.
Amazing!
t like quality fashion must have a cuidado But fabric print.
loved arrived before the date envisaged well packed!
ordered gift used to take one size smaller therefore, 70кг 183 cm when, l "less sitting normal, but i took size yourself to more if корейцев фаном was. nice material way.
like me. material pleasant, warm. шымкент delivery, kazakhstan, заняла about 3 weeks.
is very poor quality fabric, cheapest synthetic, even дотрагиваться unpleasant.
Shipping 2 or 3 weeks, SOIL wear l, But thinking that Is china (some time Is A CARVING More small) me pedí A xl, fashion CARVING is good only pedí lo CARVING thinking, But EVERYTHING well. pd: hoped me i dieran A CHAPA, alegró That me, good.: 3
gorgeous, arrived quickly, ñ have smell, store super considerate, fabric toasty
on don rostov arrived in 2, slightly larger. to my it is fast. ооооочень quality good, порвано no, thread not stick up, even label is. подарочек small put store, a very nice but and by the way, size whether to думала (i s), that took but well, baby itself as wide better take size so) satisfied i in!!!
pretty short for delivered time all. thank you!)
fast delivery. good quality. thanks :)
perfect! just as description. arrived in a month!
very good! size stayed perfect!
very like jersey, fast shipping (about 2 week) good quality, заказала size s to your, perfect fit, a little loose, since i like. very satisfied;)