We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very like sweatshirt,-should order was only smaller one. but still satisfied.
in march 18 jacket заказала волгоградскую area, came and more отслеживанию for april 4, but отдали via the 10 only. material feel, thread not stick up, мятая slightly, but overall satisfied. gift приложили badge. wild i happy! заказала. excellent подошли sleeve, and here length slightly big, but it is not scary, looks like a grade. recommend общалась not the store.
muito bom or produto. o tecido tem uma qualidade excellent. recomendo.
to your, заказывала m. if want to висело slightly, your size can take. if not, can and smaller. пришёл чанелем badge, сюмином's though. but it is not scary) quality is good
otima qualidade, chegou brinde do not prazo and veio luhan recomendo
fit all. satisfied order. delivered order less than a month.
Despite some problems, the store was extremely attentive and the problem was resolved successfully. I recommend. And the product is of high quality, great sewing, warms well and the fabric is soft, the print is beautiful. Thanks you so much
like me. material pleasant, warm. шымкент delivery, kazakhstan, заняла about 3 weeks.
is very poor quality fabric, cheapest synthetic, even дотрагиваться unpleasant.
gorgeous, arrived quickly, ñ have smell, store super considerate, fabric toasty
on don rostov arrived in 2, slightly larger. to my it is fast. ооооочень quality good, порвано no, thread not stick up, even label is. подарочек small put store, a very nice but and by the way, size whether to думала (i s), that took but well, baby itself as wide better take size so) satisfied i in!!!
pretty short for delivered time all. thank you!)