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EXO Concert Luminous Lightstick

31 reviews
96.8% of buyers enjoyed this product! 356 orders
US $39.95
US $35.95
(%)
Free
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Easy returns and refunds
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Kpop Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://kpopmerchandise.org

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

31 reviews
96.8% of buyers enjoyed this product!
5 stars
(24)
4 stars
(6)
3 stars
(1)
2 stars
(0)
1 star
(0)
Buyer
Review
verifed buyer
19 Jul 2018 07:51

The order arrived in the range of time and in good condition

verifed buyer
18 Jul 2018 03:12

It has reached me well Thank you :)

verifed buyer
12 Jul 2018 12:19

love it ,, i got it very fast thank you

verifed buyer
9 Jul 2018 00:09

It's very good thank you for shipping fast, good store

verifed buyer
4 Jul 2018 22:00

fantastic and good lighting

verifed buyer
2 Jul 2018 02:09

it's all safe and sound. thank you

verifed buyer
8 Jun 2018 01:13

yeah good iam satisfied and the delivery was so soon than the expected..n product also good no damage...

verifed buyer
29 May 2018 08:29

Demorou mas chegou, único problema foi que a caixa veio um pouco danificada mas o produto funciona normalmente :3

verifed buyer
28 May 2018 17:16

The store is nice & trustful, but the item was damaged somehow. My daughter has to go to the concert without the light. She is very disappointed. so I could not give 5 stars. Sorry!

verifed buyer
2 May 2018 12:59

Very fast. I love it. Thanks

verifed buyer
1 May 2018 02:23

beautiful!! comes A BOX very elegant... excellent quality!!

verifed buyer
29 Apr 2018 05:29

order is high quality and fast. well packed. fully compliant with description and photos. all work perfectly. thank you very much.

verifed buyer
23 Apr 2018 13:57

free shipping arrive figment powder perfect condition, thanks stick absolutely satisfied

verifed buyer
22 Apr 2018 00:35

روووعة ٤ and got اهديتها لاصحابي

verifed buyer
19 Apr 2018 20:15

Item is in good working condition but box has some damages maybe caused by courier.

verifed buyer
3 Apr 2018 05:34

all working! perfect condition! flat екатеринбурга went to month.

verifed buyer
2 Apr 2018 14:03

quite fast доехала package (about 24 days) all quite good. box was just a little помята (ооочень sealed and though good),-rest and lovely. all work and лайстик place (guys picture with normal, not exactly correct name written бэкхёна decals only) a case, thank you very much satisfied order ^ ^

verifed buyer
27 Mar 2018 02:25

thank you love it so muchi

verifed buyer
26 Mar 2018 22:05

I really love that lightstick and im still screaming

verifed buyer
26 Mar 2018 09:41

im soooo happy. thank you so much.

verifed buyer
25 Mar 2018 10:39

receive so fast..nice item. i want to order again. thankyou store

verifed buyer
25 Mar 2018 07:43

It arrived safely without any damages at all I like everything thing about it thank you!!!!

verifed buyer
23 Mar 2018 14:39

it is beautiful but the box was a little bit dammaged but that is okay

verifed buyer
14 Mar 2018 22:05

The order was recieved in perfect shape. sadly it never worked even when the batteries were changed!

verifed buyer
14 Mar 2018 14:07

great product arrived on time, all right running very well

verifed buyer
12 Mar 2018 17:09

it's ok good. packgage to well protect. bubble bag

verifed buyer
9 Mar 2018 05:22

for girlfriend заказывала. прилетела package very fast. помялась box is not, packed for perfect! good quality all: store good, gregarious) вообщем, all fine, thank you!))

verifed buyer
8 Mar 2018 05:28

so fast thank youu

verifed buyer
10 Feb 2018 11:07

good quality thanks for everything

verifed buyer
1 Feb 2018 13:33

come goods is comparatively fast, кз in, about 3 weeks;) all like, quality is excellent, all working) thanks;)

verifed buyer
29 Jan 2018 06:48

The EXO lightstick arrived in good condition. It made my daughter and niece very happy and satisfied.

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