We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has reached me well Thank you :)
love it ,, i got it very fast thank you
It's very good thank you for shipping fast, good store
yeah good iam satisfied and the delivery was so soon than the expected..n product also good no damage...
Demorou mas chegou, único problema foi que a caixa veio um pouco danificada mas o produto funciona normalmente :3
The store is nice & trustful, but the item was damaged somehow. My daughter has to go to the concert without the light. She is very disappointed. so I could not give 5 stars. Sorry!
order is high quality and fast. well packed. fully compliant with description and photos. all work perfectly. thank you very much.
free shipping arrive figment powder perfect condition, thanks stick absolutely satisfied
روووعة ٤ and got اهديتها لاصحابي
Item is in good working condition but box has some damages maybe caused by courier.
quite fast доехала package (about 24 days) all quite good. box was just a little помята (ооочень sealed and though good),-rest and lovely. all work and лайстик place (guys picture with normal, not exactly correct name written бэкхёна decals only) a case, thank you very much satisfied order ^ ^
I really love that lightstick and im still screaming
receive so fast..nice item. i want to order again. thankyou store
it is beautiful but the box was a little bit dammaged but that is okay
it's ok good. packgage to well protect. bubble bag
come goods is comparatively fast, кз in, about 3 weeks;) all like, quality is excellent, all working) thanks;)
The EXO lightstick arrived in good condition. It made my daughter and niece very happy and satisfied.