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BTS – BT21 Plush Doll Keychain/Pendant

10 reviews
100% of buyers enjoyed this product! 607 orders
US $9.95
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Kpop Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

10 reviews
100% of buyers enjoyed this product!
5 stars
4 stars
3 stars
2 stars
1 star
verifed buyer
4 Jan 2019 05:24

The label said Koya, and it's quite different from the one on the card attached to it which displays the original bt21 one. The shape of the body and his fur are different. But the face looks exactly like RJ, it's also bigger than I thought and super cute!

verifed buyer
4 Jan 2019 04:12

It is extremely good quality I'm surprise

verifed buyer
3 Jan 2019 13:58

Very cool, like the picture, no smell

verifed buyer
31 Dec 2018 05:40

The delivery went super fast, eventhough its the holidays! they look perfect and they are super soft! the only thing off are the labels, which all say 'koya', but overall its wmazimg and I will order again to collect the others

verifed buyer
22 Dec 2018 13:33


verifed buyer
22 Dec 2018 09:08

IT'S PERFECT, I'm really in love with it, it's just as described, truly recommended.♡

verifed buyer
17 Dec 2018 03:38

Is good and blandito, But of quality nice, that yes it is a bit petty for what they expected. Been fast shipping. Thanks

verifed buyer
11 Dec 2018 11:20

L Bequeathed to time, is. as described, only thing was in the reception that had the trouble But dehay foremost well.. T like.

verifed buyer
11 Dec 2018 03:39

It's fast, weeks 3 to The Moscow region. His sister like. Recommend

verifed buyer
28 Sep 2018 08:20

It is Super soft, quality nice, very small and very jumpsuit. Further arrived fast

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