We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, and have washout and is nicely. Buy the size L for my daughter's big size 36 because he loved, and indeed is adjusted to the normal size L of Spain. Very happy
Exactly what it was in the picture
Nice jacket, warm and odorless. I happy
Good quality. Seller put gifts.
Great! I still got some goodies! Thank you!
The material is very good, great quality. I loved. Came with gifts and all right. Worth the worth the wait. Thank you for quality!
Absolutely the same description, received on time. Badge
Fabric good, Color perfect Port love black
all the whole, it is very fast. description very accurate.
arrived until fast, taking into account other shopping i made that website. material very warm nice and fluffy! loved the free gifts! think was one the best shopping i ever did!
yes so beautiful thank you so much and the nottom is so pretty ahhh ;D
Print quality is too good, cloth quality is average.
came in 28 days after the purchase, very good recommend and still came with toast, fabric de exellent quality-thank you
if products are described in this detail, then there should be no problems at all.
product identical the description and good quality
it is 3. put bracelet gift badge. quality satisfied.
super fast delivery thank you
Shipping fast. CARVING right.
the material is a bit thin but that's okay, I LOVE IT!!
Polyester fabric but printing is perfect and the accessories are cute. As shown in picture.
quality and identical ao advertised, arrived very fast, and still comes with free gifts :)!
Ordered two sizes bigger just like the chart shows, it fits perfectly Didn't get the badge/bracelet I wanted although I specified that in the order, but besides that it was good.
baby like me, pattern vivid, put the store gift, заказала i quite big it your size s m to me, but i рассчитывала and, recommend seller
great product and the giveaways tbm, my daughter adorou
bought for my sister 13 year, pra she who like more compridinho stayed perfect the size m. she loved, the sweatshirt is exellent quality and the giveaways one grace! super recommend!
Sits very Nice. And the bracelet is a cute extra thing
Got an XXL for an 5.11ft person. Fits well.
arrived before the envisaged the i loved, won two free gifts and the sweatshirt and super soft but i escolhi the size wrong and so we stayed a bit small
Very satisfied with the product! store threw in some free gifts too i love them too thank you ! wld definitely get some more to gift them as gifts.
It was great!
loved! arrived in 1 month. fabric super soft and warm. i that errei a little bit no size ..
I love it <3
the quality is great and I just got the wrong size . I still love it though
very good !!!
My daughter loves this smh